What is better TeamSupport or TOPdesk? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is better for your business. For overall product quality, TeamSupport received 9.1 points, while TOPdesk gained 8.5 points. At the same time, for user satisfaction, TeamSupport scored 99%, while TOPdesk scored 96%.
Details about their features, tools, supported platforms, customer support, plus more are given below to provide you with a more correct comparison. Keep in mind to purchase only the functions that you need to avoid wasting money for functions that are unnecessary.
In the event you want to quickly decide on the more reliable Customer Support Software according to our experts we recommend you take a look at the following services: Freshdesk Omni, Zendesk, Freshdesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
It may not always be sufficient to simply compare TeamSupport and TOPdesk with each other. While useful tools, cost and user reviews are all important and should be considered when making a final choice, you should also check out the recognition and awards won by every product. In many cases a less popular software may turn out to be a good choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which proves that in spite of lesser market popularity it’s a significant rival to the software that dominate the market.
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