What is better TeamSupport or Genesys? Assessing products for the top Customer Support Software doesn't have to be complicated. On our review platform, it is possible to match TeamSupport and Genesys and right away evaluate their unique elements. We allow you to examine their features, supported devices, support service, pricing, terms, and more.
You can even review their overall score (9.1 for TeamSupport vs. 7.5 for Genesys) and overall customer satisfaction level (99% for TeamSupport vs. N/A% for Genesys). Devote time to examine your leading alternatives and find out which one is best for your company. You should also check the software vendor’s business viability; can they be relied upon and will they still be operating a few years from now?
Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered out there, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
It may not always be sufficient to just compare TeamSupport and Genesys with one another. While specific functionalities, pricing plans and user experience are all important and should be included when making a final decision, you should also check out the recognition and awards merited by each app. Very often a less popular app may turn out to be an excellent choice that was distinguished with B2B awards such as our Supreme Software Award which proves that in spite of lesser market popularity it’s a significant rival to the software that rule the market.
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