What is better TeamSupport or Genesys? Finding the most effective Customer Support Software product is all about assessing numerous solutions and determining the top program for your specific needs. Our exclusive system provides you with a brief look at the general rating of TeamSupport and Genesys. For total quality and performance, TeamSupport scored 9.1, while Genesys scored 7.5. On the other hand, for user satisfaction, TeamSupport earned 99%, while Genesys earned N/A%.
Below it's also possible to look at their functions, terms, plans, etc. to see which software will be more appropriate for your company. One key aspect to evaluate is whether the app allows you to toggle on/off permissions on different types of users to secure any sensitive company data.
We did our best to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Almost as crucial as features and client support quality are pricing packages offered by TeamSupport and Genesys. Although price should not be the only aspect it’s definitely an important thing to think about. You should count on a flexible pricing package that can be matched with your business size and easily scaled up if your business develops. Make sure you don’t choose plans that include extra functionalities that you won’t find a use for and always try to get in touch with the vendor directly as big companies can usually benefit from discounts. You should also give a chance to a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a reliable overview of what it feels like to work with TeamSupport and Genesys.
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