What is better SysAid or DeskXpand? When selecting the appropriate Help Desk Software for your organization our recommendation is that you examine the functions, rates, along with other essential info concerning the product and vendor. Here, you can check the similarities and distinctions between SysAid (overall score at 9.2 and user satisfaction at 98%) and DeskXpand (overall score at 8.0 and user satisfaction at 98%).
You may also check out their unique details, like services, plans, costs, terms, etc. Similarly, analyze the terms thoroughly for information on extra charges, such as, setup cost, separate support plan, upgrade fees, storage fees, and other similar charges.
In the event you would like to quickly identify the optimal Help Desk Software according to our review team we suggest you take a look at these products: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Please pay attention to the fact that even though both SysAid and DeskXpand may offer a top quality set of features each product could be designed for a different business size. If you are analyzing various solutions you should pay attention to a company type they are meant for. Specific features might scale up effectively for huge enterprises but if you have a small or mid-sized company it’s usually more sensible to stay away from paying for advanced features that you might never use.
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