What is better Surveyi2i or ScreenConnect? If you want to have a quick way to find out which Customer Support Software product is better, our proprietary algorythm gives Surveyi2i a score of 7.3 and ScreenConnect a score of 9.0 for all round quality and performance. Furthermore, Surveyi2i is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also examine their product details, including features, tools, options, plans, costs, and more. See whether the solution allows you to customize some of its workflows to make sure the software fits your own business workflows.
We know that not all people have the time to scrutinize dozens of different services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Survey i2i offers three different product plans designed to meet varying business specifications and budget. A free trial period of 10 days is also available for those who want to take Surveyi2i for a test drive.
Pro – $950
Comes with the following tools and functionalities:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you compare various Customer Support Software apps you shouldn’t simply explore their features list and offered pricing plans. Consider that the product must be adjusted to your standards and company so the more flexible their offer the better. Find our what systems are supported by Surveyi2i and ScreenConnect and be certain you will get mobile support for whichever devices you work on in your company. You should also learn which languages and geographies are supported, as this may be a critical factor for many firms.
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