What is better Surfboard or Interactive Intelligence CaaS? You have so many Customer Support Software choices in today’s market that picking the right product is often frustrating. On our comparison page, you can actually evaluate the tool, pricing conditions, available plans, and more details of Surfboard and Interactive Intelligence CaaS.
It’s also possible to check their score (8.0 for Surfboard vs. 7.7 for Interactive Intelligence CaaS) and user satisfaction level (93% for Surfboard vs. 100% for Interactive Intelligence CaaS). The scores and ratings offer you a general idea how both of these software products perform. In addition, check if the application can integrate with existing business apps to promote greater productivity.
Those of you who want to save some time or could use a Employee Scheduling Software recommendation from our team might want to examine these top choices for the current year: Wrike, Acuity Scheduling from Squarespace, monday.com.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
When you select a product that you believe will work best for your company you shouldn’t just pay attention to what professionals have to say about it. Very often individual experience with the app will vary, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each product to give you a quick overview of how real users of Surfboard and Interactive Intelligence CaaS evaluate their experience with the solution. Our algorithm is built around detailed analysis of product mentions on other websites, social media and blogs, so you are going to obtain a comprehensive and reliable landscape of what other clients think about every service. In this example Surfboard got a total satisfaction rating at 93% while for Interactive Intelligence CaaS 100% of users claim they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
