What is better SupportDesk or Zendesk Chat? If you’re getting a difficult time deciding on the best Customer Support Software product for your circumstances, we suggest that you compare and contrast the available software and see which service offers more advantages. In particular, here you can review SupportDesk (overall score: 7.4; user rating: 100%) vs. Zendesk Chat (overall score: 8.5; user rating: 100%) for their overall performance.
You can also see which one provides more features that you need or which has better pricing plans for your current budget. Having a clear table to evaluate their features will significantly increase the likelihood of obtaining the right product for your company. Look closely at other areas of the software such as intuitiveness, flexibility, scalability, and pricing plans.
We are aware that not all people have enough time to try out a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the category are: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Every time you research various Customer Support Software apps you shouldn’t only explore their features list and provided pricing packages. Keep in mind the software should be adjusted to your work processes and business so the more flexible their offer the better. Explore which OSes are supported by SupportDesk and Zendesk Chat and make sure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, as this may be a key element for many companies.
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