What is better SupportDesk or Freshdesk Omni? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, SupportDesk earned 7.4 points, while Freshdesk Omni gained 9.7 points. At the same time, for user satisfaction, SupportDesk scored 100%, while Freshdesk Omni scored 100%.
Information regarding their unique elements, tools, supported platforms, customer support, plus more are given below to help you get a more correct analysis. Remember to purchase only the features that you need so as not to waste money for tools which are redundant.
People who want to save some time or need a suggestion from our team might want to investigate these top choices for the current year: .
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
You don’t want exclusively a wide range of features and adjustable pricing packages from a popular Customer Support Software. Almost as important as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about SupportDesk or Freshdesk Omni, or you run into a problem, or maybe you’ll want to request a certain update or functionality useful to your team you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can enjoy individual training or at the very least an FAQ you can use.
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