What is better Spiraldesk or Kapdesk? Getting the perfect CRM Software product is all about comparing various solutions and figuring out the top software for your specific needs. Our unique process will give you a fast look at the general rating of Spiraldesk and Kapdesk. For all round quality and performance, Spiraldesk scored 8.0, while Kapdesk scored 8.0. On the other hand, for user satisfaction, Spiraldesk earned N/A%, while Kapdesk earned 100%.
Below you can also check their characteristics, terms, plans, etc. to determine what software will be more appropriate for your situation. One key aspect to evaluate is whether the app can toggle on/off limitations on different types of users to limit the exposure of any confidential business data.
At this time, the most popular solutions in our Customer Service Software category are: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
1 Agent
1 Brand
1 Department
Email Channel
Ticket Filters
Knowledge Base
Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
All Lite Features
3 Brands
10 Departments
Social Media Integrations
Workflow Automation
Multiple Products or Brands
Ticket Tracking & Time Monitoring
Email Whitelists & Blacklists
IP Whitelists & Blacklists
Automatic Ticket Tagging
Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
All Curl Features
10 Brands
25 Departments
White-labeled Portals
Unlimited Ticket Filters
SSL Portals
Agent Collision
Web Forms
Custom Attachment Store
Ticket List Export
REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Both Spiraldesk and Kapdesk were tested by a panel of reliable SaaS experts who conducted a thorough study of all key aspects of each software. Their final score was calculated with unique SmartScore algorithm which gives an individual partial score to every component including: main features, client support, mobile support, security, customer satisfaction as well as market presence. We know useful features are not the only aspect crucial to a company so we do our best to pay attention to all sides of a app prior to coming up with its final score.
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