What is better SoGoCX or Whatfix? Finding the best Customer Experience Management Software product is all about comparing various solutions and determining the top software for your specific needs. Our proprietary system will give you a brief look at the general rating of SoGoCX and Whatfix. For overall quality and performance, SoGoCX scored 9.2, while Whatfix scored 7.9. On the other hand, for user satisfaction, SoGoCX earned 97%, while Whatfix earned 100%.
Below it's also possible to look at their functionalities, terms, plans, etc. to determine what application will be more appropriate for your situation. An important aspect to assess is whether the app allows you to enable/disable restrictions on various types of users to protect any confidential corporate data.
We realize that not all businesses have the time to test dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
Whatfix integrates with the following business systems and applications:
Google Analytics
Zendesk
Desk.com
Freshdesk
Salesforce Sales Cloud
Intercom
YouTube
Wistia
Moodle
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Flipkart, AVNET, bmc
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Whatfix is an online solution that helps the businesses in creating interactive and compelling user guides and walkthroughs on their online business sites.
You don’t want exclusively a broad set of useful tools and scalable pricing from a reliable Customer Experience Management Software. Almost as important as key features is a quality customer support. You want to make sure that if you have any questions about SoGoCX or Whatfix, or you face some problems, or perhaps you’ll need to ask for a specific change or functionality beneficial to your business you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to benefit from personal training or at least an FAQ you can use.
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