What is better Slaask or ManageEngine ServiceDesk Plus? If you’re getting a hard time picking the right Customer Support Software product for your circumstances, we suggest that you do a comparison of the available software and see which solution offers more positive aspects. For example, here you can review Slaask (overall score: 8.0; user rating: 100%) vs. ManageEngine ServiceDesk Plus (overall score: 8.7; user rating: 100%) for their overall performance.
You can even see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly boost the odds of obtaining the appropriate product for your company. Take a closer look at other aspects of the software for example ease-of-use, adaptability, scalability, and pricing plans.
We did our best to prepare reviews of all popular Customer Support Software services that you can find on the market, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t count on simply a broad range of useful tools and flexible pricing from a well-known Customer Support Software. Almost as crucial as key features is a quality customer support. You want to guarantee that if you have any questions about Slaask or ManageEngine ServiceDesk Plus, or you struggle with some problems, or maybe you’ll want to request a specific revision or functionality beneficial to your business you can trust in a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from individual training or at least an FAQ you can use.
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