What is better simplyCT or LiveOps? Various firms require different types of Customer Support Software. To find out which solution suits you, think of reviewing various options feature by feature including their conditions and costs. Similarly, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: simplyCT (6.9) vs. LiveOps (7.1) for general quality and efficiency; simplyCT (100%) vs. LiveOps (99%) for user satisfaction rating. Examine their high and weaker points and see which software is a better choice for your company. A simple, practical way is to note down the strengths and weaknesses of both services side by side and see which software comes on top.
We did our best to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Every time you compare different Customer Support Software solutions you shouldn’t just explore their features list and provided pricing plans. Pay attention to the fact that the solution must be adjusted to your work processes and team so the more flexible their offer the better. Find our what systems are supported by simplyCT and LiveOps and make sure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this may be a deal breaker for many companies.
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