What is better simplyCT or LiveOps? Getting the appropriate Customer Support Software product is as straightforward as evaluating the solid and weaker functionalities and terms offered by simplyCT and LiveOps. Here it's also possible to match their general scores: 6.9 for simplyCT vs. 7.1 for LiveOps. Or you can check their general user satisfaction rating, 100% for simplyCT vs. 99% for LiveOps.
We suggest that you take some time to analyze their specific functions and decide which one is the better choice for your organization. What’s more don’t forget to factor in your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile platform to help you work in the field.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
In case you are still having doubts about which service will work best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are usually a sign of how popular a given software is and how wide is its online presence.For instance, if you look at simplyCT LinkedIn account you’ll find out that they are followed by 5 users. In case of LiveOps the amount of followers on their LinkedIn page is 157.
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