What is better ShowMyPC Remote Support and Meetings or Velaro? You can use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, ShowMyPC Remote Support and Meetings received 8.3 points, while Velaro earned 8.7 points. Meanwhile, for user satisfaction, ShowMyPC Remote Support and Meetings scored 94%, while Velaro scored 91%.
Details about their unique elements, tools, supported platforms, customer support, and more are provided below to help you get a more versatile assessment. Don’t forget to get only the functions your company needs so you don’t waste resources for functions which are redundant.
We realize that not all companies have the time to examine a wide range of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ShowMyPC’s Remote Support and Meetings are offered through four enterprise pricing packages that vary in the features included. The pricing and features for each are detailed below:
Premium – $14/month
Up to 2 concurrent meetings
Room chat whiteboard
Browser viewer
Limited application branding
Easy access URL for every PC
Unattended PC support for 2 PCs
Professional – $19/month
Up to 3 concurrent meetings
All Premium features
Unlimited application branding
Unattended PC support for 3 PCs
Business – $36/month
Up to 6 concurrent meetings
All Professional features
Ability to use your website name
Help Desk system
Unattended PC support for 6 PCs
Enterprise – $60/month
Customizable number of meetings (price will increase or decrease depending on the number of meetings)
All Business features
Unattended PC support for 10 PCs
Users can also purchase an Add-On that allows access to 25 unattended PCs for an additional $50 to the monthly amount of the desired plan. Annual payment options are also available for all enterprise pricing packages.
Remote Support and Meetings offer API integration, which can be used to integrate the platform to the user’s specific application or website. It also supports the following languages:
.NET
C
C++
VB
Java
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Remote Support and Meetings is a cost-effective software that allows users to conduct meetings, reduce costs, and efficiently provide support.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
You shouldn’t count on only a broad array of useful tools and scalable pricing plans from a well-known Customer Support Software. Almost as crucial as main features is a quality customer support. You want to make sure that when you have any questions about ShowMyPC Remote Support and Meetings or Velaro, or you face some problems, or maybe you’ll want to ask for a specific revision or feature useful to your team you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to benefit from individual training or at least an FAQ you can use.
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