What is better ServiceNext or Salesforce LiveMessage? If you’re having a hard time picking the right Customer Support Software product for your needs, try to do a comparison of the available software and find out which tool offers more advantages. For example, here you can assess ServiceNext (overall score: 8.0; user rating: 96%) vs. Salesforce LiveMessage (overall score: 8.9; user rating: 100%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current situation. Using a clear table to match their features will significantly boost the odds of obtaining the right product for your company. Pay attention to other aspects of the software like if it’s easy to use, flexibility, scalability, and pricing options.
We did our best to prepare reviews of all popular Live Chat Software services offered out there, but among them these three caught our special attention: Zendesk, Vision Helpdesk, Pipedrive.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Almost as crucial as functionalities and user support level are pricing options provided by ServiceNext and Salesforce LiveMessage. While price should not be the only element it’s without a doubt a key thing to consider. You should try to find a flexible pricing package that can be matched with your company size and painlessly scaled up if your business develops. You should be certain you don’t select plans that include advanced features that you won’t use and always try to get in touch with the vendor directly because big companies can frequently count on discounts. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and provides you with a solid overview of what it feels like to work with ServiceNext and Salesforce LiveMessage.
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