What is better ServiceNext or Kommunicate? Today’s companies seek the most effective Customer Support Software product to continue to be competitive. On this page we help you with choosing the best service, by allowing you to examine ServiceNext and Kommunicate down to the very details of their individual offers.
It's also possible to check our total scoring values, which rate the software overall quality and performance. ServiceNext got a 8.0 score, while Kommunicate has a score of 8.7. Likewise, you may compare their general user satisfaction rating: 96% (ServiceNext) against 96% (Kommunicate). Keep in mind to choose the application that best matches your top needs, not the application with a lot of features.
We know that not all companies have enough time to try out a wide range of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
All the data, facts and opinions that we offered in this comparison were taken from official company sites, advertising materials available online, actual experience from real customers as well as our own hands-on use of every software by a professional reviewer. We put a lot of effort to extensively analyze every service, as a result we not only study it ourselves, but we also correlate our results with experiences of other members from the B2B community.
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