What is better ServiceNext or Groove? You have such a huge number of Customer Support Software alternatives in today’s state of that industry that deciding on the best product may be confusing. On our comparison page, you can actually compare the tool, pricing terms, available plans, and more details of ServiceNext and Groove.
You can also examine their score (8.0 for ServiceNext vs. 9.5 for Groove) and user satisfaction level (96% for ServiceNext vs. 91% for Groove). The scores and ratings offer you an overall idea how these two software products perform. In addition, make sure if the software can integrate with your current business apps to guarantee greater productivity.
Our team put a lot of effort to review all popular Live Chat Software solutions that you can find out there, but among them these three caught our special attention: Vision Helpdesk, Pipedrive, Zendesk.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
If you test different Customer Support Software products you shouldn’t just study their features list and available pricing packages. Consider that the solution should be adjusted to your standards and team so the more flexible their offer the better. Learn what OSes are supported by ServiceNext and Groove and make sure you will get mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, as this may be a deal breaker for many companies.
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