What is better ServiceGuru or LiaCX? We are here to simplify the process of contrasting Customer Experience Management Software products for you. For example, on this page you can check the overall performance of ServiceGuru (8.0) and contrast it with the overall performance of LiaCX (8.6). It's also possible to match their overall user satisfaction rating: ServiceGuru (N/A%) vs. LiaCX (100%).
What’s more, lexamine their features thoroughly to determine which product can better tackle your company’s needs. Generally, any B2B software has to let you to comfortably check the big picture, all the while allowing you easy access to the details.
Our experts made sure to review all popular Customer Service Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Salesforce Service Cloud.
A customer service review management platform that comes as a kiosk and can be set up in strategic locations where customer traffic is heavy, enabling them to leave feedback and reviews on products, services, venue, and other topics that are relevant to business operations and customer satisfaction.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
It may not always be enough to just compare ServiceGuru and LiaCX with one another. While specific features, pricing and customer reviews are all important and should be included when making a final choice, you should also pay attention to the recognition and awards claimed by every product. In many cases a less known product may turn out to be a good choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that in spite of limited market popularity it’s a worthy contender to the apps that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
