What is better ServiceGuru or Salesforce CRM? Getting the most effective CRM Software product is all about cross-checking numerous solutions and figuring out the top program for your specific needs. Our exclusive system provides you with a quick look at the general rating of ServiceGuru and Salesforce CRM. For overall quality and performance, ServiceGuru scored 8.0, while Salesforce CRM scored 9.7. On the other hand, for user satisfaction, ServiceGuru earned N/A%, while Salesforce CRM earned N/A%.
Below it's also possible to look at their functions, terms, plans, etc. to find out which application will be more suitable for your needs. An important element to check is whether the app lets you to toggle on/off restrictions on different types of users to protect any confidential corporate data.
In case you you would like to quickly decide on the optimal Customer Service Software according to our review team we recommend you take a look at these solutions: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
A customer service review management platform that comes as a kiosk and can be set up in strategic locations where customer traffic is heavy, enabling them to leave feedback and reviews on products, services, venue, and other topics that are relevant to business operations and customer satisfaction.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
You shouldn’t count on just a wide range of functionalities and flexible pricing from a reliable CRM Software. Almost as crucial as key features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about ServiceGuru or Salesforce CRM, or you run into a problem, or maybe you’ll want to ask for a certain revision or feature useful to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from individual training or at least an FAQ you can use.
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