What is better Sellsy Helpdesk or ScreenConnect? With various functions, pricing, conditions, and more to evaluate, finding the right Help Desk Software for your business is tough. Nevertheless by using our system, it is simple to match the characteristics of Sellsy Helpdesk and ScreenConnect including their general rating, respectively as: 7.3 and 9.0 for overall score and N/A% and 96% for user satisfaction.
You can also review them feature by feature and find out which program is a better fit for your company. Keep in mind to use a demo first before opting in for a plan to get a firsthand experience how the solution works in real setting.
In the event you have to quickly find the optimal Help Desk Software according to our experts we recommend you take a look at these services: Salesforce Service Cloud, Freshdesk, Zendesk.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as features and customer support quality are pricing plans given by Sellsy Helpdesk and ScreenConnect. Even though cost should not be a deciding element it’s surely a key thing to consider. You should look for a flexible pricing plan that can be matched with your business size and painlessly scaled up when your business grows. Be sure that you don’t pick packages that have additional features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often benefit from special pricing. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to spend any money and provides you with a practical overview of what it feels like to work with Sellsy Helpdesk and ScreenConnect.
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