What is better Sellsy Helpdesk or ConnectWise Control? You can use our scoring system to give you a general idea which Help Desk Software product is better for your company. For overall product quality, Sellsy Helpdesk attained 7.3 points, while ConnectWise Control gained 9.0 points. Meanwhile, for user satisfaction, Sellsy Helpdesk scored N/A%, while ConnectWise Control scored 100%.
Information regarding their unique elements, tools, supported platforms, customer support, and more are available below to provide you with a more correct review. Don’t forget to purchase only the functions your company needs so as not to waste resources for functions that you won’t be using.
If you would like to quickly find the optimal Help Desk Software according to our experts we advise you take a look at these solutions: Salesforce Service Cloud, Zendesk, Freshdesk.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you compare different Help Desk Software solutions you shouldn’t just study their list of features and offered pricing plans. Keep in mind the product must be meeting your work processes and business so the more flexible their offer the better. Find our what platforms are supported by Sellsy Helpdesk and ConnectWise Control and make sure you will get mobile support for whichever devices you work on in your company. You should also find out which languages and geographies are supported, as this could be a critical factor for many businesses.
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