What is better Sellsy Helpdesk or Vivantio? When you need a reliable Help Desk Software product for your company you have to take time to compare different solutions. It doesn’t have to be challenging, and can be as simple as matching their functionalities in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can see Sellsy Helpdesk’s overall score of 7.3 and compare it against Vivantio’s score of 8.4; or Sellsy Helpdesk’s user satisfaction level at N/A% versus Vivantio’s 93% satisfaction score.
The comparison can help you find out the good and bad points of each program, and decide which one matches your requirements better. On top of the rich features, the solution which is simple and intuitive is always the better option.
We realize that not all people have enough time to test a large number of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you test various Help Desk Software services you shouldn’t only study their list of features and provided pricing plans. Consider that the software must be adjusted to your standards and company so the more flexible their offer the better. Check what systems are supported by Sellsy Helpdesk and Vivantio and make sure you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, because this might be a deal breaker for many companies.
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