What is better ScreenConnect or ServiceNext? Today’s firms need the most effective Customer Support Software product to remain competitive. On this page we help you with choosing the right service, by allowing you to evaluate ScreenConnect and ServiceNext down to the very details of their individual modules.
You can even make use of our overall scoring values, which rate the software all round quality and performance. ScreenConnect got a 9.0 score, while ServiceNext has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 96% (ScreenConnect) against 96% (ServiceNext). Remember to choose the software that best addresses your top issues, not the solution with the higher number of features.
If you want to quickly decide on the top Remote Support Software according to our review team we recommend you examine these products: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
When you select a solution that you think will work best for your business you shouldn’t just limit yourself to what reviewers have to say about it. In many cases personal experience with the service may be different, depending on your own preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick impression of how actual users of ScreenConnect and ServiceNext estimate their contact with the software. Our algorithm is built around advanced analysis of product appearances on other sites, social networks and blogs, so you will obtain a comprehensive and reliable picture of what other people think about every product. In this example ScreenConnect got a total satisfaction rating at 96% while for ServiceNext 96% of users express they had an enjoyable experience with it.
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