What is better ScreenConnect or Predictive Dialer? We are here to simplify the cumbersome process of reviewing Customer Support Software products for you. For instance, on this page you can look at the overall performance of ScreenConnect (9.0) and contrast it with the overall performance of Predictive Dialer (8.0). You can also match their overall user satisfaction rating: ScreenConnect (96%) vs. Predictive Dialer (100%).
Furthermore, you can read their capabilities carefully to determine which product can better deal with your company’s requirements. In general, any business app has to let you to quickly check the big picture, at the same time offering you easy access to the details.
We are aware that not all companies have enough time to test dozens of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare ScreenConnect and Predictive Dialer against each other. While specific tools, cost and user reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards won by each product. Very often a less known software may turn out to be a great choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that regardless of smaller market presence it’s a worthy rival to the solutions that rule the market.
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