What is better ScreenConnect or PhaseWare Tracker? You have such a huge number of Customer Support Software choices in today’s state of that industry that deciding on the best product is often confusing. On our comparison page, we let you compare the features, pricing conditions, available plans, and more details of ScreenConnect and PhaseWare Tracker.
It’s also possible to check their score (9.0 for ScreenConnect vs. 7.2 for PhaseWare Tracker) and user satisfaction level (96% for ScreenConnect vs. 99% for PhaseWare Tracker). The scores and ratings give you a general idea how these two software products perform. Moreover, make sure if the application can integrate with the company’s current business apps to guarantee greater productivity.
We did our best to prepare reviews of all popular Remote Support Software products offered out there, but among them these three caught our special attention: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which app will be best for your company it might be a sensible idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular each product is and how wide is its online presence. For example ScreenConnect Twitter account has currently 15200 followers. At the same time PhaseWare Tracker Twitter is followed by 1091 users.
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