What is better ScreenConnect or LiveHelpNow? There are many Customer Support Software products out there these days. The simplest way to find out which product fits your needs best is to examine them side by side. As an example, here you can review ScreenConnect and LiveHelpNow for their overall score (9.0 vs. 7.3, respectively) or their user satisfaction rating (96% vs. N/A%, respectively).
You can even compare their individual modules and pricing conditions as well as other helpful details below. When matching products make sure you compare their related capabilities and mark their disparities to obtain a clearer picture of both deals. Similarly, remember to check other features like security, backup, ease-of-use, and helpdesk support.
At this time, the leading services in our Remote Support Software category are: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
When you select a service that you believe will be an actual asset for your business you shouldn’t only pay attention to what reviewers have to say about it. In many cases individual experience with the solution may be different, depending on your own preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every solution to give you a reliable overview of how real users of ScreenConnect and LiveHelpNow estimate their experience with the product. Our system is based on detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to get a full and credible overview of what other people think about each product. In this case ScreenConnect has a total satisfaction rating at 96% while for LiveHelpNow N/A% of users claim they had an enjoyable experience with it.
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