What is better LiveHelpNow or Birdeye? We are here to streamline the cumbersome process of assessing Customer Support Software products for you. For instance, on this page you can verify the overall performance of LiveHelpNow (7.3) and contrast it with the overall performance of Birdeye (9.0). You may also match their overall user satisfaction rating: LiveHelpNow (N/A%) vs. Birdeye (97%).
Furthermore, research their features in detail to check which product can better address your company’s needs. Generally, any B2B software must let you to immediately view the big picture, all the while giving you immediate access to the details.
As of now, the best products in our Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
No Customer Support Software will be able to cater to all the needs of a specific team. Even though key features of LiveHelpNow and Birdeye should matter you should also carefully analyze the integrations supported by each product. Very often you will already be making use of various kinds of B2B software in your company and it’s definitely more beneficial to opt for apps that integrate well with each other. That way you will be able to be certain of a reliable transfer of information between your teams and services, which can significantly reduce time devoted to migrating between one solution and the other.
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