What is better ScreenConnect or iperceptions? When selecting the right Customer Support Software for your company it is recommended that you compare the functions, costs, along with other essential data regarding the product and vendor. Here, you are able to see the similarities and differences between ScreenConnect (overall score at 9.0 and user satisfaction at 96%) and iperceptions (overall score at 7.3 and user satisfaction at N/A%).
It's also possible to look at their specific modules, for example tools, plans, costs, terms, etc. Moreover, analyze the terms carefully for information on hidden costs, such as, setup cost, independent customer service, upgrade fees, disk space fees, and other similar charges.
At the moment, the most significant services in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Almost as essential as features and client support quality are pricing packages offered by ScreenConnect and iperceptions. Even though pricing should not be the sole aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be matched with your team size and painlessly scaled up if your team develops. Make sure you don’t opt for plans that have complex features that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can usually benefit from special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to pay any money and provides you with a solid overview of what it feels like to work with ScreenConnect and iperceptions.
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