What is better ScreenConnect or Intervals? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, ScreenConnect received 9.0 points, while Intervals received 8.3 points. Meanwhile, for user satisfaction, ScreenConnect scored 96%, while Intervals scored 98%.
Details about their features, tools, supported platforms, customer support, plus more are given below to provide you with a more accurate review. Keep in mind to purchase only the functions your business requires so you don’t waste cash for functions that are unnecessary.
At the moment, the leading solutions in our Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
Please note that while both ScreenConnect and Intervals may offer an outstanding range of features each service could be created for a different company size. If you are analyzing various solutions you should pay attention to a business type they are meant for. Some elements might scale up effectively for big enterprises but if you have a small or mid-sized business it’s frequently better to avoid paying for customized features that you might never actually use.
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