What is better Intervals or ScreenConnect? When you compare Intervals and ScreenConnect, you can actually see which Customer Support Software product is the better option. This ensures that your organization can select the most productive and useful application. You can check the specifics, like available tools, pricing, plans offered by each vendor, offer terms, and many more
We also let you check their general scores to know which one seems to be better. Intervals has 8.3 points for overall quality and 98% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Similarly, you can also find out which vendor is more reliable by sending an an email question to both vendors and find out which one replies faster.
Users who are pressed for time or need a Project Management Software recommendation from our experts might want to take a look at these top choices for the current year: Smartsheet, Wrike, monday.com.
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you test various Customer Support Software solutions you shouldn’t simply look at their list of features and provided pricing packages. Consider that the software should be meeting your requirements and business so the more flexible their offer the better. Check which platforms are supported by Intervals and ScreenConnect and ensure you will obtain mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, because this might be a deal breaker for many companies.
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