What is better Intervals or ScreenConnect? There are numerous Customer Support Software products in the market these days. The best way to find out which one fits your needs best is to examine them side by side. As an example, here you can assess Intervals and ScreenConnect for their overall score (8.3 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 96%, respectively).
You can even review their capabilities and pricing stipulations as well as other helpful data below. When matching products make sure to compare their similar features and mark their distinctive elements to have a clearer picture of both deals. What is more remember to assess secondary factors including security, backup, ease-of-use, and customer support.
We did our best to review all popular Project Management Software solutions available on the market, but among them these three deserved our special attention: monday.com, Smartsheet, Wrike.
Intervals is offered in seven different plans, each catering to a specific storage size and number of active projects. All plans come with a 30-day trial period. All plans include unlimited users except for the Lite plan. The pricing is different than other software and is more affordable since it is usage based instead of based on the number of people with a login.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having doubts about which product will be best for your business it might be a sensible idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how large is its online presence.For instance, if you check Intervals LinkedIn account you’ll learn that they are followed by 79 users. In case of ScreenConnect the volume of followers on their LinkedIn page is 16403.
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