What is better ScreenConnect or IdeaScale? Today’s companies need the best Customer Support Software product to remain competitive. On this page we help you with buying the right tool, by allowing you to compare ScreenConnect and IdeaScale down to the very details of their individual functions.
You may also examine our general scoring values, which rate the software general quality and performance. ScreenConnect got a 9.0 score, while IdeaScale has a score of 7.8. Likewise, you may compare their general user satisfaction rating: 96% (ScreenConnect) against 97% (IdeaScale). Remember to select the software that best matches your most crucial needs, not the solution with a lot of features.
In case you you would like to quickly identify the best Remote Support Software according to our experts we suggest you examine these products: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
No Customer Support Software will be able to cover all the needs of a specific team. Though core features of ScreenConnect and IdeaScale should matter you should also thoroughly study the integrations offered by a given solution. Quote frequently your team will already be working with some other B2B software in your company and it’s always more beneficial to go with software that integrate well with each other. If you do that you will be able to ensure an effortless transfer of information between your teams and software used, which can significantly reduce time devoted to migrating between one app and the next.
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