What is better IdeaScale or ScreenConnect? Buying the ideal Customer Support Software product is all about comparing different solutions and identifying the top software for your specific needs. Our unique algorythm will give you an instant look at the general rating of IdeaScale and ScreenConnect. For total quality and performance, IdeaScale scored 7.8, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, IdeaScale earned 97%, while ScreenConnect earned 96%.
Below you can also verify their characteristics, terms, plans, etc. to see which program will be more appropriate for your company. One critical aspect to assess is if the application can toggle on/off restrictions on different types of users to secure any sensitive company data.
We did our best to review all popular Customer Support Software services offered out there, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having second thoughts about which service will perform best in your case it may be a good idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular a given solution is and how big is its online presence. For example IdeaScale Twitter account has currently 4077 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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