What is better ScreenConnect or HP Service Manager? There are numerous Help Desk Software products out there right now. The ideal way to find out which product fits your needs best is to compare them side by side. For example, here you can assess ScreenConnect and HP Service Manager for their overall score (9.0 vs. 8.3, respectively) or their user satisfaction rating (96% vs. 84%, respectively).
It’s also possible to review their individual modules and pricing stipulations and other useful data below. When matching products make sure to analyze their corresponding capabilities and mark their disparities to have a clearer picture of both deals. Similarly, bear in mind to assess non-core features like security, backup, usability, and customer service.
We know that not all companies have enough time to test a large number of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
When you pick a software that you believe will be an actual asset for your team you shouldn’t only focus on what professionals have to say about it. Very often individual experience with the app may change, depending on your own preferences and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for each product to give you a reliable overview of how real users of ScreenConnect and HP Service Manager evaluate their experience with the product. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you will get a full and credible overview of what other people think about each software. In this case ScreenConnect got a total satisfaction rating at 96% while for HP Service Manager 84% of people claim they had a positive experience with it.
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