What is better ScreenConnect or Hipporello Service Desk? A great way to find the appropriate Help Desk Software product for your firm is to cross-check the solutions against each other. Here you can compare ScreenConnect and Hipporello Service Desk and see their functions compared thoroughly to help you select which one is the better product.
Also, you can examine their overall ratings, for instance: overall score (ScreenConnect: 9.0 vs. Hipporello Service Desk: 8.0) and user satisfaction (ScreenConnect: 96% vs. Hipporello Service Desk: 100%). Examine their varying features and similarities and discover which one outperforms the other. Moreover, think about your company tomorrow; will your company outgrow the app in the next couple of years?
Those of you who want to save some time or need a Remote Support Software suggestion from our team may want to try out these top choices for the current year: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you select a software that you believe will be an actual asset for your team you shouldn’t just pay attention to what experts have to say about it. Quite frequently personal experience with the software will vary, depending on your own goals and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you a reliable impression of how real users of ScreenConnect and Hipporello Service Desk rate their experience with the product. Our system is built around advanced analysis of product mentions on other websites, social networks as well as blogs, so you are going to receive a complete and reliable picture of what other customers think about each software. In this example ScreenConnect has a total satisfaction rating at 96% while for Hipporello Service Desk 100% of people claim they had a positive experience with it.
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