What is better Hipporello Service Desk or Vivantio? If you wish to have a easy way to decide which Help Desk Software product is better, our unique system gives Hipporello Service Desk a score of 8.0 and Vivantio a score of 8.4 for overall quality and performance. Moreover, Hipporello Service Desk is rated at 100%, while Vivantio is rated 93% for their user satisfaction level.
You can also review their product details, such as modules, tools, options, plans, costs, and many more. Check if the application allows you to customize a few of its processes to guarantee the software matches your own business workflows.
We realize that not all businesses have the time to examine a large number of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect exclusively a broad set of features and adjustable pricing plans from a popular Help Desk Software. Almost as important as key features is a quality customer support. You want to guarantee that in a situation where you have any questions about Hipporello Service Desk or Vivantio, or you run into a problem, or maybe you’ll need to ask for a certain update or feature useful to your company you can trust in a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can enjoy personal training or at least a knowledge base you can use.
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