What is better Hipporello Service Desk or NinjaOne (Formerly NinjaRMM)? Today’s corporations seek the most effective Help Desk Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to evaluate Hipporello Service Desk and NinjaOne (Formerly NinjaRMM) down to the very details of their individual offers.
You may also make use of our total scoring values, which rate the software overall quality and performance. Hipporello Service Desk got a 8.0 score, while NinjaOne (Formerly NinjaRMM) has a score of 8.6. Likewise, you may compare their general user satisfaction rating: 100% (Hipporello Service Desk) against 93% (NinjaOne (Formerly NinjaRMM)). Keep in mind to select the solution that best matches your top needs, not the solution with a lot of features.
We know that not all businesses have enough time to try out dozens of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Every time you pick a product that you believe will be an actual asset for your company you shouldn’t just limit yourself to what professionals have to say about it. Quite frequently individual experience with the solution may be different, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each solution to give you a reliable impression of how actual users of Hipporello Service Desk and NinjaOne (Formerly NinjaRMM) estimate their contact with the software. Our system is built around advanced analysis of product appearances on other sites, social networks and blogs, so you are going to receive a full and credible overview of what other users think about every service. In this case Hipporello Service Desk has a total satisfaction rating at 100% while for NinjaOne (Formerly NinjaRMM) 93% of people claim they had an enjoyable experience with it.
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