What is better Hipporello Service Desk or ScreenConnect? Various companies need different types of Help Desk Software. To understand well which one fits your needs, think of evaluating various alternatives feature by feature including their terms and costs. Furthermore, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Hipporello Service Desk (8.0) vs. ScreenConnect (9.0) for general quality and performance; Hipporello Service Desk (100%) vs. ScreenConnect (96%) for user satisfaction rating. Check out their strong and low points and find out which software is a more sensible choice for your company. An effective, simple tactic is to write the pros and cons of both services next to each other and see which software comes on top.
Users who want to save some time or could use a Service Desk Software advice from our experts may want to investigate these top choices for this year: Zendesk, LiveAgent, Freshservice.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you compare different Help Desk Software solutions you shouldn’t only analyze their list of features and available pricing plans. Keep in mind the product must be adjusted to your standards and team so the more flexible their offer the better. Learn which systems are supported by Hipporello Service Desk and ScreenConnect and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this may be a deal breaker for many companies.
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