What is better Hipporello Service Desk or ScreenConnect? If you wish for a reliable Help Desk Software product for your business you must take time to examine different solutions. It doesn’t have to be complicated, and can be as quick as matching their functionalities in a table like the one below. You will also get a good idea how each product works. For example, on this page you can find Hipporello Service Desk’s overall score of 8.0 and compare it against ScreenConnect’s score of 9.0; or Hipporello Service Desk’s user satisfaction level at 100% versus ScreenConnect’s 96% satisfaction score.
The assessment will allow you to identify the strengths and weaknesses of each service, and make up your mind on which one suits you requirements better. Aside from the rich features, the application which is simple and intuitive is always the better product.
Users who want to save some time or could use a Service Desk Software advice from our experts may want to investigate these top choices for this year: Zendesk, LiveAgent, Freshservice.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as functionalities and user support quality are pricing packages given by Hipporello Service Desk and ScreenConnect. While cost should not be the only factor it’s without a doubt an important thing to consider. You should expect a flexible pricing package that can be matched with your business size and easily scaled up when your company grows. You should be certain you don’t select pricing plans that have additional features that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can often count on more affordable prices. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to pay any money and offers a reliable overview of what it’s like to work with Hipporello Service Desk and ScreenConnect.
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