What is better Hipporello Service Desk or ScreenConnect? Examining products for the top Help Desk Software need not be difficult. On our review platform, you can easily match Hipporello Service Desk and ScreenConnect and promptly analyze their unique elements. We allow you to examine their features, supported devices, level of support, prices, terms, and many more.
It's also possible to examine their overall score (8.0 for Hipporello Service Desk vs. 9.0 for ScreenConnect) and overall customer satisfaction level (100% for Hipporello Service Desk vs. 96% for ScreenConnect). Take your time and compare your leading alternatives and see which one is ideal for your company. Similarly, you have to assess the software vendor’s business viability; can you count on them and will they still be around in a few years time?
Our experts made sure to review all popular Service Desk Software products available out there, but among all the ones we reviewed these three deserved our special attention: Freshservice, LiveAgent, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and statistics that we shared in this analysis were collected from official vendor pages, advertising materials available online, real-life experience from real users as well as our own hands-on use of each product by a professional reviewer. We pay a lot of attention to thoroughly examine each app, therefore we not only study it ourselves, but we also compare our findings with experiences of other users from the B2B community.
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