What is better ScreenConnect or CommBox? Getting the suitable Customer Support Software product is as easy as assessing the good and weaker characteristics and terms offered by ScreenConnect and CommBox. Here you can also match their overall scores: 9.0 for ScreenConnect vs. 8.0 for CommBox. Or you can verify their general user satisfaction rating, 96% for ScreenConnect vs. 96% for CommBox.
We suggest that you spend some time to examine their differences and determine which one is the better choice for your organization. Likewise, remember to consider your company’s or industry’s unique case, for instance, a multilingual solution for a global company or a mobile app to help you work in the field.
In case you you need to quickly decide on the top Remote Support Software according to our review team we advise you try out the following solutions: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, facts and reviews that we provided in this analysis were taken from official company pages, promotional content available online, real-life experience from real customers as well as our own direct use of every service by a professional reviewer. We do our best to extensively examine every solution, therefore we not only study it on our own, but we also compare our findings with experiences of other people from the SaaS community.
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