What is better ScreenConnect or CommBox? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, ScreenConnect earned 9.0 points, while CommBox received 8.0 points. Meanwhile, for user satisfaction, ScreenConnect scored 96%, while CommBox scored 96%.
Details about their features, tools, supported platforms, customer support, plus more are available below to help you get a more versatile analysis. Keep in mind to choose only the tools your business requires to avoid wasting cash for features that you won’t be using.
People who are pressed for time or could use a Remote Support Software recommendation from our team may want to try out these top choices for the current year: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having doubts about which software will perform best in your case it might be a sensible idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every solution is and how extensive is its online presence.For instance, if you check ScreenConnect LinkedIn page you’ll find out that they are followed by 16403 users. In case of CommBox the volume of followers on their LinkedIn page is 7692.
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