What is better ScreenConnect or BMC FootPrints? Getting the most effective Help Desk Software product is all about cross-checking various solutions and figuring out the top application for your specific needs. Our exclusive algorythm will give you a quick look at the general rating of ScreenConnect and BMC FootPrints. For total quality and performance, ScreenConnect scored 9.0, while BMC FootPrints scored 8.3. On the other hand, for user satisfaction, ScreenConnect earned 96%, while BMC FootPrints earned 97%.
Below it's also possible to check their functionalities, terms, plans, etc. to determine what application will be more appropriate for your situation. One key element to check is if the application allows you to toggle on/off restrictions on different types of users to secure any sensitive company data.
At this time, the best solutions in our Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
EasyVista offers integration with the following business systems and applications:
Bomgar
Cherwell Support
Flycast
Single Sign-On
Jalasoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cisco, Marriot, Duke Energy
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
You shouldn’t expect just a broad array of functionalities and adjustable pricing from a well-known Help Desk Software. Almost as essential as main features is a quality customer support. You want to ensure that if you have any questions about ScreenConnect or BMC FootPrints, or you face some problems, or maybe you’ll need to request a specific update or feature useful to your business you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to profit from individual training or at least a knowledge base you can use.
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