What is better Scorebuddy or Zailab? Finding the perfect Customer Support Software product is all about comparing numerous solutions and identifying the top software for your specific needs. Our proprietary process will give you an instant look at the general rating of Scorebuddy and Zailab. For general quality and performance, Scorebuddy scored 7.3, while Zailab scored 8.0. On the other hand, for user satisfaction, Scorebuddy earned 100%, while Zailab earned N/A%.
Below it's also possible to check their functionalities, terms, plans, etc. to determine what program will be more appropriate for your situation. One critical aspect to evaluate is if the application lets you to toggle on/off limitations on different types of users to limit the exposure of any sensitive company data.
At the moment, the most significant services in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
Both Scorebuddy and Zailab were reviewed by a group of independent SaaS experts who carried out a thorough analysis of all key aspects of each product. Their total rating was prepared with unique SmartScore algorithm which calculates an individual partial score to every component such as: main functionalities, client support, mobile device support, security, customer satisfaction and media presence. Here at FinancesOnline we know useful features are not the only factor essential to a business so we do our best to pay attention to all sides of a service prior to giving it a final rating.
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Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
