What is better Salesforce Snap-ins or Kommunicate? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, Salesforce Snap-ins earned 8.9 points, while Kommunicate gained 8.7 points. At the same time, for user satisfaction, Salesforce Snap-ins scored N/A%, while Kommunicate scored 96%.
Information regarding their characteristics, tools, supported platforms, customer support, etc. are available below to give you a more precise assessment. Keep in mind to get only the tools your business requires so you don’t waste money for features that you won’t be using.
Those of you who are pressed for time or would like to get a Customer Support Software suggestion from our team may want to take a look at these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
You shouldn’t expect only a broad set of features and scalable pricing packages from a credible Customer Support Software. Almost as essential as key features is a trustworthy customer support. You want to ensure that if you have any questions about Salesforce Snap-ins or Kommunicate, or you run into a problem, or maybe you’ll want to ask for a certain change or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to profit from personal training or at least a knowledge base you can use.
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