What is better Salesforce Service Cloud or SmartSupport? Selecting the right IT Asset Management Software for your organization is hard with too much features, choices, and offers to choose from. On the other hand, relying on our review directory will allow you to streamline the necessary steps by displaying all key software in one location.
For example, you can match Salesforce Service Cloud and SmartSupport for their features and overall scores, in this case, 9.6 and 7.4, respectively. Similarly, you can see which software has higher general user satisfaction rating: 97% (Salesforce Service Cloud) and 100% (SmartSupport) to determine which software is the better option for your organization. Don’t simply buy the solution with the lowest price, but the service that offers the best value for your money.
Users who want to save some time or need a Customer Support Software recommendation from our team might want to examine these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
SmartSupport can seamlessly work with other knowledge base applications and solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SunTrust, CyberGlove Systems, BikeReg
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.
Almost as crucial as functionalities and customer support level are pricing packages provided by Salesforce Service Cloud and SmartSupport. Although cost should not be the sole factor it’s without a doubt a significant thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your company develops. Make sure you don’t select plans that include advanced features that you won’t find useful and always try to contact with the vendor directly as big companies can often count on discounts. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and gives you a practical overview of what it’s like to work with Salesforce Service Cloud and SmartSupport.
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