What is better Salesforce Service Cloud or eDesk? Purchasing the suitable Help Desk Software product is as simple as assessing the strong and poor characteristics and terms offered by Salesforce Service Cloud and eDesk. Here you can also match their overall scores: 9.6 for Salesforce Service Cloud vs. 8.0 for eDesk. Or you can check their general user satisfaction rating, 97% for Salesforce Service Cloud vs. 100% for eDesk.
We suggest that you spend some time to analyze their specific functions and determine which one is the better alternative for your company. Likewise, don’t forget to factor in your company’s or industry’s special circumstances, for example, a multilingual software for a global team or a mobile version to help you work on the go.
We did our best to prepare reviews of all popular Customer Support Software services offered on the market, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
If you continue having second thoughts about which product will be best for your company it might be a sensible idea to examine each service’s social metrics. Such metrics are frequently an indicator of how popular each service is and how extensive is its online presence. For example Salesforce Service Cloud Twitter account has currently 507519 followers. At the same time eDesk Twitter is followed by 76 people.
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