What is better Salesforce LiveMessage or IdeaScale? A great way to find the right Customer Support Software product for your business is to cross-check the solutions against each other. Here you can compare Salesforce LiveMessage and IdeaScale and see their functions compared contrastively to help you select which one is the better product.
Similarly, you can compare their overall ratings, for instance: overall score (Salesforce LiveMessage: 8.9 vs. IdeaScale: 7.8) and user satisfaction (Salesforce LiveMessage: 100% vs. IdeaScale: 97%). Analyze their distinctive features and similarities and discover which one outperforms the other. Moreover, think about how your business will look like in the future; will your business outgrow the app in the next 3-5 years?
Our experts made sure to prepare reviews of all popular Customer Support Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
Almost as essential as useful features and client support quality are pricing packages provided by Salesforce LiveMessage and IdeaScale. While pricing should not be a deciding aspect it’s without a doubt an important thing to think about. You should count on a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up every time your business expands. Be sure that you don’t select pricing plans that include complex functionalities that you won’t use and always try to get in touch with the vendor directly as big companies can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and offers a reliable overview of what it’s like to work with Salesforce LiveMessage and IdeaScale.
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