What is better IdeaScale or TeamViewer? You can use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, IdeaScale earned 7.8 points, while TeamViewer earned 8.4 points. At the same time, for user satisfaction, IdeaScale scored 97%, while TeamViewer scored N/A%.
Details about their characteristics, tools, supported platforms, customer service, plus more are provided below to provide you with a more correct comparison. Don’t forget to choose only the tools your business requires so as not to waste money for features that you won’t be using.
Our experts made sure to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
TeamViewer supports integrations with the following business systems and applications:
Microsoft Outlook
JIRA
Spiceworks
ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
In case you continue having second thoughts about which app will be best for your company it may be a sound idea to analyze each service’s social metrics. These metrics are usually a way to see how popular every product is and how extensive is its online presence. For example IdeaScale Twitter account has currently 4077 followers. At the same time TeamViewer Twitter is followed by 15873 users.
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