What is better IdeaScale or Intercom? There is a wide range of Customer Support Software products in the market today. The simplest way to find out which product fits your needs best is to evaluate them side by side. For example, here you can compare IdeaScale and Intercom for their overall score (7.8 vs. 8.9, respectively) or their user satisfaction rating (97% vs. 96%, respectively).
It’s also possible to examine their individual modules and pricing terms as well as other useful details below. When matching products make sure you analyze their related capabilities and mark their distinctive elements to have a clearer picture of both deals. Similarly, keep in mind to assess secondary features such as security, backup, ease-of-use, and customer support.
People who are pressed for time or want a Customer Support Software recommendation from our experts might want to take a look at these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Every time you pick a product that you think will work best for your team you shouldn’t only pay attention to what reviewers have to say about it. Very often personal experience with the product will vary, depending on your own goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every service to give you an immediate overview of how real users of IdeaScale and Intercom rate their contact with the app. Our system is based on detailed analysis of product mentions on other websites, social networks and blogs, so you are going to get a comprehensive and reliable picture of what other customers think about each product. In this example IdeaScale has a total satisfaction rating at 97% while for Intercom 96% of users say they had a positive experience with it.
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