What is better Rezolve.ai or ScreenConnect? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, Rezolve.ai received 8.0 points, while ScreenConnect earned 9.0 points. At the same time, for user satisfaction, Rezolve.ai scored 95%, while ScreenConnect scored 96%.
Information regarding their characteristics, tools, supported platforms, customer support, and more are given below to give you a more correct analysis. Keep in mind to choose only the tools your company needs so you don’t waste money for features that are unnecessary.
Users who are pressed for time or would like to get a IT Service Software suggestion from our experts may want to take a look at these top choices for the current year: Freshservice, Zendesk, LiveAgent.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should keep in mind that even though both Rezolve.ai and ScreenConnect may provide an outstanding set of features each solution might be designed for a different business size. If you are studying different apps you may want to give some attention to a company type they are aimed at. Some elements might scale up with no problem for huge enterprises but if you run a small or medium business it’s usually better to stay away from paying for customized features that you might never actually use.
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