What is better Responcierge or SoGoCX? Purchasing the suitable Customer Experience Management Software product is as simple as assessing the strong and poor functionalities and terms offered by Responcierge and SoGoCX. Here it's also possible to match their overall scores: 8.0 for Responcierge vs. 9.2 for SoGoCX. Or you can verify their general user satisfaction rating, N/A% for Responcierge vs. 97% for SoGoCX.
We suggest that you take some time to review their specific functions and decide which one is the better choice for your business. What’s more don’t forget to take into account your company’s or industry’s special situation, for instance, a multilingual software for a global company or a mobile platform to help you work on the go.
Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Smartlook, Alchemer.
Responcierge in the process of creating an integration with Zapier which will allow it to quickly connect with almost 800 other applications quickly and easily.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Responcierge is a complete online customer engagement software that comes with robust live chat and other communication tools. It utilizes live chat with video capabilities to assist customers with their concerns, including filling out forms, etc. Customers can also opt for phone call requests or schedule appointments via event scheduler.
SoGoCX seamlessly integrates with the following third-party applications:
Salesforce
Zapier
Google Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WorldVision, Dell, Chevron
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.
Almost as crucial as functionalities and client support quality are pricing plans provided by Responcierge and SoGoCX. Although price should not be the sole aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your team size and painlessly scaled up if your team expands. Be sure that you don’t select packages that have complex functionalities that you won’t find useful and always try to contact with the vendor directly because enterprises can frequently count on special pricing. You should also give a chance to a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and provides you with a practical overview of what it feels like to work with Responcierge and SoGoCX.
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