What is better Remedyforce or Jira Service Desk? Comparing products to find the best Help Desk Software doesn't have to be complicated. On our review platform, it is possible to match Remedyforce and Jira Service Desk and quickly evaluate their unique elements. We allow you to check their uniqe benefits, supported devices, support service, pricing rates, terms, and more.
You can also assess their overall score (8.1 for Remedyforce vs. 9.0 for Jira Service Desk) and overall customer satisfaction level (83% for Remedyforce vs. 96% for Jira Service Desk). Spend some time and assess your top alternatives and discover which one is ideal for your company. Likewise, you must consider the software company’s business viability; can you count on them and will they still be on the market a few years from now?
Those of you who are pressed for time or need a suggestion from our team might want to examine these top choices for the current year: .
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Both Remedyforce and Jira Service Desk were evaluated by a team of reliable B2B experts who carried out a detailed analysis of all important aspects of each product. Their total rating was calculated with unique SmartScore system that gives an individual partial score to each element such as: main features, customer support, mobile support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only thing essential to a company so we make an effort to pay attention to all aspects of a service prior to coming up with its final score.
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