What is better Remedyforce or Vivantio? There is a wide range of Help Desk Software products available for businesses right now. The ideal way to find out which service fits your needs best is to check them side by side. For example, here you can examine Remedyforce and Vivantio for their overall score (8.1 vs. 8.4, respectively) or their user satisfaction rating (83% vs. 93%, respectively).
Additionally, you can examine their individual modules and pricing terms and other useful details below. When matching products be sure to analyze their similar capabilities and mark their differences to have a clearer picture of both deals. What is more remember to check other issues like security, backup, usability, and customer service.
Our experts made sure to review all popular solutions that you can find out there, but among them these three deserved our special attention: .
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should note that even though both Remedyforce and Vivantio may have a reliable set of features every product may be designed for a different business size. If you are analyzing various solutions you should pay attention to a company type they are meant for. Specific features could scale up well for big enterprises but if you have a small or medium business it’s usually more sensible to avoid paying for customized features that you might never actually use.
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