What is better Remedy Knowledge Management or Lighthouse Desktop? It’s a good idea to use our scoring system to give you a general idea which Knowledge Management Software product is better for your company. For overall product quality, Remedy Knowledge Management attained 9.7 points, while Lighthouse Desktop gained 7.7 points. Meanwhile, for user satisfaction, Remedy Knowledge Management scored 67%, while Lighthouse Desktop scored 96%.
Details about their features, tools, supported platforms, customer support, and more are given below to provide you with a more accurate assessment. Keep in mind to choose only the tools your business requires so as not to waste resources for tools that are unnecessary.
We did our best to review all popular Knowledge Management Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
Lighthouse Desktop integrates with the following applications:
LivePerson
Facebook Messenger
Alexa
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Orange, Globe Telecom
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.
You shouldn’t count on just a broad range of functionalities and flexible pricing plans from a credible Knowledge Management Software. Almost as significant as core features is a trustworthy customer support. You want to ensure that when you have any questions about Remedy Knowledge Management or Lighthouse Desktop, or you run into a problem, or perhaps you’ll need to request a certain revision or functionality beneficial to your company you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to enjoy individual training or at least a knowledge base you can use.
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