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Compare Re:Desk vs. xSellco Helpdesk

If you want an effective Help Desk Software product for your business you have to remember to compare a wide range of solutions. It doesn’t have to be difficult, and can be as simple as matching their functionalities in a table like the one below. You will also get a quick idea how each product functions. For instance, on this page you can check Re:Desk’s overall score of 8.0 and compare it against xSellco Helpdesk’s score of 8.8; or Re:Desk’s user satisfaction level at N/A% versus xSellco Helpdesk’s 100% satisfaction score. The comparison will help you spot the strengths and weaknesses of each application, and decide which one fits you requirements better. Aside from the robust features, the software that is easy to understand and use is always the better product. In case you you would like to quickly locate the top Service Desk Software according to our experts we advise you take a look at the following services: Zendesk, Samanage, Freshservice.
Comparison

Re:Desk

VS

xSellco Helpdesk

VS

Re:Desk screenshot xSellco Helpdesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.8 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Price

Price

$29.99

$79

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Useful Links
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about xSellco Helpdesk pricing
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo
Popular Clients

Popular Clients

Shark, Suzuki, Lighting Supply Group, MicksGarage
Contact Phone

Contact Phone

+1 917-688-2333
Contact Email

Contact Email

support@xsellco.com
Available Languages

Available Languages

English, Russia English
Vendor's Address

Vendor's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics
Available Support

Available Support

Ticket
Phone
Ticket Training
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

xSellco Helpdesk FEATURES

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Re:Desk and xSellco Helpdesk against each other. Even though specific features, pricing plans and customer comments are all important and should be included when making a final choice, you should also check out the recognition and awards won by each solution. Frequently a less popular product may turn out to be an excellent choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that in spite of lesser market presence it’s a significant contender to the services that rule the market.