Compare Re:Desk vs. xSellco Helpdesk

Getting the best Help Desk Software for your company is complicated with a lot of functions, options, and offers to take note of. But, relying on our review directory will allow you to cut down the selection steps by showing all major solutions in a single place. For example, you can compare Re:Desk and XSellco Fusion for their features and overall scores, namely, 8.0 and 8.8, respectively. Similarly, you can see which one has higher general user satisfaction rating: N/A% (Re:Desk) and 100% (XSellco Fusion) to determine which solution is the better choice for your business. Don’t simply choose the service with the cheapest price, but the solution that offers the most cost-effective value. Currently, the most popular products in our Service Desk Software category are: Freshservice, Samanage, SysAid.
Comparison

Re:Desk

VS

xSellco Helpdesk

VS

Re:Desk screenshot xSellco Helpdesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.8 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Pricing

Pricing

$29.99

$79

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Useful Links
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about xSellco Helpdesk pricing
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

xSellco Helpdesk offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-days trial, and examine its features in advance. Here are the details for all plans:

Starter Plan – $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics
Contact Phone

Contact Phone

+1 917-688-2333
Contact Email

Contact Email

support@xsellco.com
Popular Customers

Popular Customers

Shark, Suzuki, Lighting Supply Group, MicksGarage
Customer Support

Customer Support

Ticket
Phone
Ticket Training
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

xSellco Helpdesk FEATURES

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports
Company's Address

Company's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you test various Help Desk Software software you shouldn’t just look at their features list and available pricing packages. Consider that the service should be matching your standards and team so the more flexible their offer the better. Check which platforms are supported by Re:Desk and XSellco Fusion and make sure you will obtain mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, because this may be a deal breaker for many firms.